Address

Workshop 3, 12/f, Gravity, 29 Hing Yip St, Kwun Tong, Hong Kong
觀塘興業街29號Gravity大廈12樓3室

Office Hour: 10:30-19:00 (Mon to Fri), 10:30-18:00 (Sat and Sun)

Phone

Phone: +852 54063347, +852 98588494

Send us a message

poolfloat@holimood.com

Terms & Policy

Track my Shipment

Click the following link Track My Order and enter your Order ID, email to track you shipping

Delivery Fee

A flat rate $45 will be charged for shipping to Hong Kong. Local pick up in Kwun Tong office is available during the office hour.

Delivery Time & Urgent Order

Normally, it takes 1-2 working days for office address;  1-3 working days for residential address.

We always try our best to deliver as soon as possible but we do not guarantee any delivery arrival time. Refund will not be provided for any late delivery reason.

Local-pickup is suggested for urgent order.

Payment Method

We accept Credit Card. Cash is accepted at our Kwun Tong pick up point.

Product Exchange

Exchange would be offered for products with quality problems within 10 days of order receipt. Please bring the product to our office for exchange.

Product Refund

Refund would not be offered for any purchase. For product with quality problems, we will offer a product exchange. Refund will not be provided for any late delivery reason.

Back-order

We try our best to get your item(s) back in stock as soon as possible. It may take a longer time to deliver the product to you. Should you have any question regarding to your back-order item, please leave us a message.