Our retail store

Workshop 3, 12/f, Gravity, 29 Hing Yip St, Kwun Tong, Hong Kong
觀塘興業街29號Gravity大廈12樓3室

Opening Hour: 10:30-19:00 (Mon to Fri), 10:30-18:00 (Sat to Sun)

 

Phone

Phone: +852 35680824

Send us a message

shop@holimood.com

Local Pick-up & Delivery (exclude SUP board)

  • ?️ Local pick-up is ready at 10:30-19:00 (Mon to Fri), 10:30- 18:00 (Sat and Sun) ? Kwun Tong Store
  • ✈️ Express Shipping – 1 day, order before 3 pm (Please check if GOGOVAN covers your location before purchase) Please write down your home available time at ORDER NOTES
  • ? Normal Shipping – 2-4 days (Deliver by SF Express)
  • ? Backorder – 7 days (Product is out of stock recently, we tried hard to fill in stock and send to you)

SUP Board Delivery

  • All SUP board use GOGOVAN delivery
  • Customer can pay delivery fee when receiving the product/ prepay $400 delivery fee during check out (if you may not free to receive at home in the afternoon)
  • SUP board is not available for local pick-up & retail store shopping temporary

Terms & Policy

Track my Shipment

Click the following link Track My Order and enter your Order ID, email to track you shipping

Delivery Fee

A flat rate $45 will be charged for shipping to Hong Kong. 

 
Local Pick-up (Free)

Local pick up in Kwun Tong office is available at 10:30-19:00 (Mon to Fri), 10:30-18:00 (Sat to Sun) 

 
On Day Delivery

On day delivery – 1 day, order before 3 pm Please check if GOGOVAN covers your location before purchase. We will call GOGOVAN for on day delivery. Recipient will receive driver call and pay the delivery fee to driver.

 
Delivery Time & Urgent Order

Normally, it takes 1-2 working days for office address;  1-3 working days for residential address.

We always try our best to deliver as soon as possible but we do not guarantee any delivery arrival time. Refund will not be provided for any late delivery reason.

Local-pickup is suggested for urgent order.

Payment Method

We accept Credit Card. Cash is accepted at our Kwun Tong pick up point.

Product Exchange

Exchange would be offered for products with quality problems within 7 days of order receipt. Please bring the product to our office for exchange. We will not exchange the product if it is used.

 
Product Refund

Refund would not be offered for any purchase. For product with quality problems, we will offer a product exchange. Refund will not be provided for any late delivery reason.

 
Back-order

We try our best to get your item(s) back in stock as soon as possible. It may take a longer time to deliver the product to you. Should you have any question regarding to your back-order item, please leave us a message.